Implementing Cisco Collaboration Applications (CLICA) v1.0

Duration

5 Days

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)

Course Content

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, ad Cisco Unity Express. You will learn how to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices.

This course will prepare you for the exam:

  • 300-810 Implementing Cisco Collaboration Applications (CLICA)

Course Outline

  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Troubleshooting Cisco Unity Connection
  • Configuring and Troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Integrating Cisco Unified Attendant Console Advanced
  • Implementing Call Recording and Monitoring

Who Should Attend

This course is designed primarily for professionals in the following job roles:

  • Collaboration engineers
  • Collaboration administrators
CCNP, Collaboration