Course Overview

Classifying Customers Using IBM SPSS Modeler (V16) is an intermediate level course that provides an overview of how to use IBM SPSS Modeler to predict the category to which a customer belongs. Students will be exposed to rule induction models such as CHAID and C and R Tree. They will also be introduced to traditional statistical models and machine learning models. Business use case examples include: predict whether a customer switches to another provider/brand and whether a customer responds to a particular advertising campaign. Although this course focuses on classifying customers (including students, patients, employees, and so forth), the techniques can also be applied to business questions such as predicting breakdown of machine parts.

Who Should Attend

This intermediate course is for IBM SPSS Modeler Analysts who have completed the Introduction to IBM SPSS Modeler and Data Mining course who want to become familiar with the modeling techniques used to classify customers in IBM SPSS Modeler. This includes data analysts and analytics business users.

Course Certifications

This course is part of the following Certifications:


– Experience using IBM SPSS Modeler

– Prior completion of introduction to IBM SPSS Modeler and Data Mining is recommended

– An introductory course in statistics, or equivalent experience is helpful.