2 Days


Following are the prerequisites for this course:

  • Basic web browser usability knowledge
  • TCP/IP networking experience
  • Basic Cisco router and switch configuration experience
  • Basic IP telephony network administration skills
  • Familiarity with the implementation and administration of the following applications:
    ◦ Cisco Unified Communications Manager
    ◦ Cisco Unified Communications Manager Express
    ◦ Cisco Unity solution
    ◦ Cisco Unity Express
    ◦ Cisco Unity Connection

Course Content

The Cisco Prime Collaboration Provisioning course teaches students how to effectively use the provisioning application. The focus of this course is to have you configure and use this product to learn how to provision Cisco® Unified Communications initial deployments, as well as to provide ongoing operational provisioning and activation services for individual endpoint changes. You learn how to configure Cisco Prime Collaboration Provisioning to meet your Unified Communications requirements using business abstractions such as domains, service areas, user roles, and policies. After the design is complete, you use the Cisco Prime Collaboration Provisioning application to manage users, order products and services for users, provision the Cisco Unified Communications infrastructure devices, track phone and directory numbers in an inventory, implement business abstractions for workflow processes that might require approving orders for delegation, and configure provisioning attributes that are applied to the services on an order during activation. You reinforce what is discussed in the lecture using hands-on lab exercises.

Course Outline

The course outline is as follows:
Module 1: Introduction
● Lesson 1: Overview of Unified Communications
● Lesson 2: Provisioning Unified Communications
● Lesson 3: Cisco Prime Collaboration Overview

Module 2: Cisco Prime Collaboration Provisioning
● Lesson 1: Getting Started
● Lesson 2: Setup and Deployment ◦ Domains, Service Areas, Templates, Roles ◦ Auto-provisioning of Services
● Lesson 3: Order End User Services ◦ Moves, Adds, Changes, and Deletes
● Lesson 4: Policy Management ◦ Workflows, System Defaults, Rules
● Lesson 5: Inventory Management ◦ End Users ◦ Endpoints ◦ Directory Numbers
● Lesson 6: Provisioning the Unified Communications Infrastructure with Cisco Prime Collaboration Provisioning
● Lesson 7: Other Miscellaneous Topics

Who Should Attend:

The following are the primary audience for this course:

  • Cisco Unified Communications administrators
  • Cisco Prime Collaboration system administrators
  • Cisco Unified Communications system integrators, professional services, and consultants