2 Days

Who Should Attend

This course is designed for Cisco Unified Communications administrators who will be monitoring Cisco Unified Communications infrastructure devices using Cisco Prime Collaboration Assurance. System administrators who manage the Cisco PCA server and prepare the network devices for network management services should also take the class. The primary audience for this course includes:

  • Cisco Unified Communications administrators
  • Network administrators
  • Cisco Prime Collaboration system administrators
  • Cisco Unified Communications system integrators, professional services, and consultants


  • Understanding of network management concepts (Simple Network Management Protocol [SNMP], MIBs, and so on)
  • Internet web browser usability knowledge
  • TCP/IP networking
  • Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports and IP service-level agreements [SLAs])
  • Basic understanding of Cisco Unified Communications architecture
  • Basic Cisco Unified Communications Manager administration

Course Content

The Cisco Prime Collaboration Assurance (PCA) course teaches you how to effectively use the Cisco Prime Collaboration Assurance product, to manage Cisco Unified Communications. The focus of the course is to provide knowledge about and practice with Cisco Prime Collaboration Assurance functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams and completed calls. Cisco Prime Collaboration Assurance provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. It provides alerts and reports on service quality by monitoring active call streams and completed calls. Labs are available to reinforce what is discussed in the lecture.

Course Outline

● Introduction
◦ Lesson 1: What Is Unified Communications?
◦ Lesson 2: Managing Unified Communications
◦ Lesson 3: Cisco Prime Collaboration Overview

● Assuring Serviceability Using Cisco Prime Collaboration Assurance
◦ Lesson 1: Getting Started
◦ Lesson 2: Inventory Management
◦ Lesson 3: Monitoring the Cisco Unified Communications Network
◦ Lesson 4: Fault Management
◦ Lesson 5: Diagnostic Tests
◦ Lesson 6: Reports Including Analytics
◦ Lesson 7: Notification of Faults and Events
◦ Lesson 8: Fine-Tuning of Polling and Threshold Settings

● Assuring Call Quality Using Cisco Prime Collaboration Assurance
◦ Lesson 1: Overview
◦ Lesson 2: Getting Started
◦ Lesson 3: Reports